Refund Policy

Last updated: December 2025

Our Satisfaction Commitment

We stand behind Glitch. If you're not experiencing the value you expected within the first 30 days of your subscription, we'll work with you to make it right—or give you a full refund. No complicated forms, no interrogation.

Subscription Refunds

30-Day Satisfaction Guarantee

New subscribers are covered by our 30-day satisfaction guarantee. If you're not happy with your Glitch experience during your first month, contact us for a full refund of that billing period.

Cancellation

You can cancel your subscription at any time from your dashboard. When you cancel:

You'll retain access to Glitch until the end of your current billing period
No further charges will be made to your payment method
Any unused glitches in your current period remain available until it ends

Partial Month Refunds

We don't offer partial refunds for unused portions of a billing period after the 30-day satisfaction guarantee period, except in unusual circumstances. We believe in keeping things simple and fair.

How to Request a Refund

To request a refund:

Email us at support@glitch.today
Include your account email address
Brief description of why you'd like a refund (helps us improve)

We process all refund requests within 5 business days. Refunds are issued to your original payment method and may take 5-10 business days to appear, depending on your bank.

Exceptional Circumstances

We understand that life happens. If you're facing financial hardship, medical issues, or other exceptional circumstances, please reach out to us. We're human, and we'll work with you to find a fair solution.

Service Interruptions

If we experience significant service interruptions that affect your ability to receive or experience glitches, we'll automatically extend your subscription or offer a pro-rated refund for the affected period.

What This Policy Doesn't Cover

To be clear about expectations:

Subjective experience: Glitch creates experiences designed to shift perspective. We can't guarantee specific emotional responses or life outcomes.
Outside interference: We're not responsible for external factors that may affect your glitch experience (e.g., missed emails due to spam filters).
Fraudulent claims: We reserve the right to deny refunds in cases of abuse or fraud.

Questions?

If you have questions about our refund policy or need assistance with a refund request, please contact us:

Email: support@glitch.today
Contact form: glitch.today/contact

We aim to respond to all inquiries within 24-48 hours.