Privacy Policy

Our Commitment

At Glitch, we take your privacy seriously. The nature of our service requires us to know certain things about you to create meaningful experiences. This policy explains what we collect, why, and how we protect it.

Information We Collect

To create personalized reality experiences, we collect:

• Account Information: Email, name, location, and payment details
• Intention Data: Your stated desires, goals, and preferences for experiences
• Behavioral Patterns: How you interact with our service and respond to glitches
• Feedback: Your ratings and descriptions of experiences
• Communication: Messages between you and our team

How We Use Your Data

Your information is used exclusively to:

• Design and deliver personalized glitch experiences
• Improve our AI's ability to predict meaningful interventions
• Process payments and manage your subscription
• Communicate with you about your experiences
• Ensure your safety and the quality of our service

Data Sharing

We share limited information with:

• Executors: Only the minimum information needed to deliver your experience (never your full name or address unless necessary)
• Payment Processors: Stripe handles all payment data
• Email Services: For transactional communications

We never sell your data to third parties. We never share your intentions or personal desires outside of what's needed for your experiences.

Data Security

We protect your data through:

• Encryption in transit and at rest
• Limited access on a need-to-know basis
• Regular security audits
• Anonymization where possible
• Secure deletion upon request

Your Rights

You have the right to:

• Access: Request a copy of all data we have about you
• Correction: Update or correct your information
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to specific uses of your data

To exercise these rights, contact privacy@glitch.today.

Data Retention

We retain your data for:

• Active accounts: As long as your account is active
• After cancellation: 90 days, then anonymized for research
• Payment records: As required by law (typically 7 years)

Cookies & Tracking

We use minimal cookies for:

• Session management (keeping you logged in)
• Security (preventing fraud)
• Analytics (understanding how our service is used)

We do not use tracking pixels or sell data to advertisers.

Children's Privacy

Glitch is not intended for users under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy. Significant changes will be communicated via email. The latest version is always available on this page.

Contact

Questions about privacy? Contact our Data Protection Officer at privacy@glitch.today.